Frequently Asked Questions

Payment is made in shekels as shown on the website, without conversions to foreign currencies or commissions. Payment can be made using:

 

  1. Credit card - We accept many types of credit cards including prepaid Visa cards, with the exception of American Express and Diners.
  2. PayPal account - a convenient and efficient way to pay online. Ordering through PayPal gives you an additional warranty on the purchase due to the consumer protection exercised by PayPal.

Payment can be made easily through the website but if necessary you can contact our customer service to place an order by phone.

Through the website you can order 24 hours a day, 7 days a week. Chat or phone support is available Sunday-Thursday from 09:30-18:30 and Fridays and holiday eves from 09:30-14:30.

We hope we were able to answer your questions! For any further question do not hesitate to contact us, we will be happy to assist.

Pleasant shopping,

Team I bought online.

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The quantity discount is valid when ordering most of the products on the site, however, certain products, especially heavy or large products, may not participate in the quantity discount, for example: faucets, lighting fixtures and similar products. Zolfa reserve the right not to grant the quantity discount for certain products, you can check the quantity discount easily on the cart page.

Great question! - There are foreign sites through which products can be ordered in a similar way, however, they usually do not have a human response or proper customer service and the referral is usually in English, when it is not the mother tongue of both parties. Also, in most cases these companies are unfamiliar with the customs laws unique to Israel and can not provide the customer with sufficient information.

When I bought online, we offer a wide range of excellent products, at equal prices for every pocket along with customer service in Israel, so that the order is placed on our website in Hebrew and inquiries are easily made in chat with an Israeli team in Hebrew. We not only provide an ordering platform but also provide a response and customer service before and after the order.