Frequently Asked Questions

All products are shipped directly from our warehouse in Hong Kong to distribution points nationwide in Israel.

The order was sent as a package defined in customs as personal import. For Tibin, for personal imports, at a cost of less than $ 75, there is an exemption from VAT and customs .

Orders higher than $ 75 will be separated into several packages, depending on the customer's consent and approval before the packages are shipped.

In addition, in order for you to be completely sure of your order, in case a package gets stuck at customs we undertake to take responsibility for the handling and release from customs!

Yes! - Our collection points are spread over all parts of the country, these are all distribution points, under locations: https://www.e-post.co.il/
Cash can not be paid. You have the option to pay with most types of credit cards, by account PayPal and by bank transfer. To make a bank transfer - you can contact our customer service at WhatsApp. You still place the order on the site, select the items, go to the personal details page, create an account password, and then send the order. We accept the order, and you will receive an order number from the top right, which should be presented to a WhatsApp representative for confirmation after a bank transfer.
Sometimes, for some of the products and especially clothing and apparel, the sizes are Asian and therefore, I bought online will ship a larger size. This is not a mistake, but a decision made by the company.
After placing your order on the website, you will receive an email with an order number, a receipt for the purchase and a link to track the progress of the shipment. Information about the location of the package will be available after about two and a half weeks from the date of ordering. This is the time it will take for the package to go through the customs procedure in Hong Kong and the details about it will be available online using the tracking number. One of the concerns that accompanies a purchase from abroad is the need to arrive at a particular post office, with inflexible opening hours, which is often not a reasonable distance from the customer and where in most cases a long and busy queue awaits the customer. In order to overcome this problem and improve our customers' shopping experience, we have created a network of hundreds of collection points all over the country! This is a long list of businesses nationwide that will receive the package for you and from which the collection will take place. No need to take a number, wait in line and waste valuable time. When the package arrives in Israel, you will receive a text message to the mobile phone entered when placing the order, in which you will be asked to confirm the collection point, which is selected according to the shipping address provided in the order. When the package arrives at the collection point you will receive another SMS message and all that is left to do is pick up the package and enjoy the new purchase!
We undertake to deliver the order within approximately 15-20 business days from the date of order confirmation (excluding the order day), except in exceptional cases, Israeli holidays and Chinese holidays.

Of course. The package you ordered will be delivered by presenting the secret code you received, which you can pass on to anyone you want so that they can collect the package on your behalf.

The company's policy is documented written communication, in this way we can provide our customers with the most professional and accurate answers. In addition, written communication enables mutual follow-up of the client and ours of correspondence.
for sure. The site is secured using the SSL protocol - that is, all communication between your browser and the site (the web server that stores the pages) is encrypted - so that the information transmitted between the browser and the site can not be decrypted. The site meets the most stringent security standards, so you are assured that the purchase process is done in the most secure and confidential manner.