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Contact Info
Frequently Asked Questions
Where are the products shipped from?
Are there any additional customs payments?
The order was sent as a package defined in customs as personal import. For Tibin, for personal imports, at a cost of less than $ 75, there is an exemption from VAT and customs .
Orders higher than $ 75 will be separated into several packages, depending on the customer's consent and approval before the packages are shipped.
In addition, in order for you to be completely sure of your order, in case a package gets stuck at customs we undertake to take responsibility for the handling and release from customs!
Are there deliveries all over the country?
Yes! - Our collection points are spread over all parts of the country, these are all distribution points, under locations: https://www.e-post.co.il/Is it possible to pay in cash with a purchase on the website?
Cash can not be paid. You have the option to pay with most types of credit cards, by account PayPal and by bank transfer. To make a bank transfer - you can contact our customer service at WhatsApp. You still place the order on the site, select the items, go to the personal details page, create an account password, and then send the order. We accept the order, and you will receive an order number from the top right, which should be presented to a WhatsApp representative for confirmation after a bank transfer.Why I received a product and a larger size than I ordered?
Sometimes, for some of the products and especially clothing and apparel, the sizes are Asian and therefore, I bought online will ship a larger size. This is not a mistake, but a decision made by the company.How is the shipment made?
After placing your order on the website, you will receive an email with an order number, a receipt for the purchase and a link to track the progress of the shipment. Information about the location of the package will be available after about two and a half weeks from the date of ordering. This is the time it will take for the package to go through the customs procedure in Hong Kong and the details about it will be available online using the tracking number. One of the concerns that accompanies a purchase from abroad is the need to arrive at a particular post office, with inflexible opening hours, which is often not a reasonable distance from the customer and where in most cases a long and busy queue awaits the customer. In order to overcome this problem and improve our customers' shopping experience, we have created a network of hundreds of collection points all over the country! This is a long list of businesses nationwide that will receive the package for you and from which the collection will take place. No need to take a number, wait in line and waste valuable time. When the package arrives in Israel, you will receive a text message to the mobile phone entered when placing the order, in which you will be asked to confirm the collection point, which is selected according to the shipping address provided in the order. When the package arrives at the collection point you will receive another SMS message and all that is left to do is pick up the package and enjoy the new purchase!How soon will I receive my order?
We undertake to deliver the order within approximately 15-20 business days from the date of order confirmation (excluding the order day), except in exceptional cases, Israeli holidays and Chinese holidays.Can anyone else pick up the package on my behalf?
Of course. The package you ordered will be delivered by presenting the secret code you received, which you can pass on to anyone you want so that they can collect the package on your behalf.
Why there is no support phone?
The company's policy is documented written communication, in this way we can provide our customers with the most professional and accurate answers. In addition, written communication enables mutual follow-up of the client and ours of correspondence.Is the site secure?
Is there a store in the country? Is it possible to collect the product?
How do I cancel an order?
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How do I get a refund?
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How do I modify an order?
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How do I track an order?
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I’m unable to log in to my account!
Please note that you can not buy on the site without opening an account and entering a password.
Therefore, an account must be opened on the site. If your email address is not recognized in the system, you will need to register to purchase again.
Forgot your password?
The "Forgot your password" link on the login screen will allow you to receive an email with a link to change your password. It may take you a few minutes to get this email, but it will arrive.
Is the product I will order new and original?
Definitely! - All our products are new products and original brands. We invest a lot of resources and a lot of time in choosing the best, highest quality and most relevant products for our customers.
Is the use of a credit card safe on the website I bought online?
Unequivocally yes! The site complies with the security standard required by law,
SSL which is the strictest standard for securing payments on the Internet
Credit card details are immediately transferred to the banking clearing system and are not stored on the site.
Is there a warranty on the products?
If there is a problem with a product ordered through us and arrived defective / broken we promise to take responsibility! Therefore, each product comes with a 14-day automatic warranty, during which it can be returned and in accordance with our standard terms and the delivery page:
https://staging.kaniti.online/%d7%9e%d7%a9%d7%9c%d7%95%d7%97%d7%99%d7%9d-%d7%95%d7%94%d7%97%d7%96%d7%a8%d7%95%d7%aa/
To return a product under this warranty please contact our customer service within 14 days of receiving the product, it is advisable to bring an order number to That we can locate the order in the system. After receiving approval from a cheap team here to return the product, it should be sent back by registered mail (with tracking number) to an address in Hong Kong.
Shoe and clothing sizes:
We adjust the sizes to Israel, the same size must be ordered as purchased in Israel and there is no need to order a larger size.
We automatically adjust the size and send a larger size if necessary, which will not be small.
What are the payment options on the site?
Payment is made in shekels as shown on the website, without conversions to foreign currencies or commissions. Payment can be made using:
- Credit card - We accept many types of credit cards including prepaid Visa cards, with the exception of American Express and Diners.
- PayPal account - a convenient and efficient way to pay online. Ordering through PayPal gives you an additional warranty on the purchase due to the consumer protection exercised by PayPal.
Payment can be made easily through the website but if necessary you can contact our customer service to place an order by phone.
What are your operating hours?
Through the website you can order 24 hours a day, 7 days a week. Chat or phone support is available Sunday-Thursday from 09:30-18:30 and Fridays and holiday eves from 09:30-14:30.
We hope we were able to answer your questions! For any further question do not hesitate to contact us, we will be happy to assist.
Pleasant shopping,
Team I bought online.
Why is my order delayed?
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Why is there no quantity discount for the product I added to the cart?
The quantity discount is valid when ordering most of the products on the site, however, certain products, especially heavy or large products, may not participate in the quantity discount, for example: faucets, lighting fixtures and similar products. Zolfa reserve the right not to grant the quantity discount for certain products, you can check the quantity discount easily on the cart page.
Why should I order from my online buyer?
Great question! - There are foreign sites through which products can be ordered in a similar way, however, they usually do not have a human response or proper customer service and the referral is usually in English, when it is not the mother tongue of both parties. Also, in most cases these companies are unfamiliar with the customs laws unique to Israel and can not provide the customer with sufficient information.
When I bought online, we offer a wide range of excellent products, at equal prices for every pocket along with customer service in Israel, so that the order is placed on our website in Hebrew and inquiries are easily made in chat with an Israeli team in Hebrew. We not only provide an ordering platform but also provide a response and customer service before and after the order.
